Thursday, August 09, 2007

The cable’s out…what are we to do?

Charter Communications is having a little trouble with service today. When contacted, the company wasn’t quite sure what was gonig wrong, but they have engineers and technicians trying to resolve the issue.

The problem is, the only way to report an outage is to call the 1-800 number and deal with customer service. According to the representative I spoke to, Matt, he had no idea there was an outage, so I asked him to connect me to the local office. Apparently, there aren’t land lines at the Mall Boulevard location in Auburn though. The only way to speak with a local representative is to go by the office.

But - because we have phone numbers most people don’t here at the newspaper - I was able to contact someone at the local office. The nice woman who answered the phone said there was a lobby full of not-so-happy customers and that they were doing their best to resolve the problem.

So, keep your fingers crossed and hopefully the cable will get turned back on and we can watch the tail-end of the PGA Tour.