Thursday, June 21, 2007
So, Oreo is the same ol’ recipe
After my Wednesday rant about Double Stuf Oreos not tasting the same I e-mailed Kraft Foods and asked them what had changed and if there were any changes, why?
In response, I received an e-mail from Kim McMiller, Associate Director with Consumer Relations, who wrote:
“Thank you for visiting http://www.kraftfoods.com and for your interest in OREO Double Stuf Chocolate Sandwich Cookies.
I was sorry to learn that you were disappointed with your purchase of OREO Double Stuf Chocolate Sandwich Cookies. Your experience is important to us, I’m sending you reimbursement to replace OREO Double Stuf Chocolate Sandwich Cookies, via first class mail, which you should receive within 7-10 business days.
I checked our records and we have not made any recent changes to this product. It sounds as if what you purchased was not up to your high quality standards, or ours. Our goal is to always provide our consumers with high quality, great tasting products.“
I think it’s great that they are reimbursing me, which wasn’t part of the plan, but I was sad to learn that the recipe hadn’t changed, just my taste buds.
At least it’s good to know someone is out there listening and everytime you send an e-mail complaint or make a phone call you’re not being completely ignored.
Thank you Kraft Foods, even though I still wish I could have enjoyed the cream filling I remember having as a child. Oh, well! 